Frequently Asked Questions

Candle & Wax Melt Care

Before you burn a candle:

1) Keep wick trimmed at ¼ inch before burning. This will help prevent flarings, flickering and uneven burnings. 

2) Avoid placing candles in an area with drafts, vents or air currents. This will help prevent sooting, uneven burning and accelerated burns.  

3) Always place the candle on a stable, heat-resistant surface.  

When burning a candle:

1) Never touch or move a burning candle.  

2) Never move a candle container when the wax is liquified.  

3) Stop burning a candle when there is ¼ inch of wax left in the vessel.  

4) Extinguish the candle if the flame becomes too high or flickers repeatedly. Before re-lighting, let the candle cool, trim the wick, and check for unwanted drafts. 

5) Never burn a candle on or near anything that is flammable. 

6) Keep candles away from children and pets. 

7) Always burn candles within sight. 

8) Never burn a candle for more than 4 hours.  

When extinguishing a candle:

1) Use a snubber or dipper to extinguish a candle when possible.  

2) Do not use the lid to extinguish the candle.  

3) Do not use water to extinguish a candle, it may cause the hot wax to splatter and may break the glass container from thermal shock.  

4) Make sure your candle is completely extinguished before leaving the candle unattended.  

5) Be careful not to touch or move the candle until it has completely cooled to prevent injuries.  

Wax Melts

1) Place 1-2 cubes at a time in wax melter for desired scent strength.  

2) Be careful to not touch the liquefied wax in the melter to prevent injuries.  

3) When wax melts no longer produce scent and needs to be changed, always let the wax cool until it hardens.  

4) Keep wax melts and melters away from children and pets.  

5) Keep wax melters away from things that can start a fire.  

6) Turn off the warmer and allow it to cool before touching or moving.  

Please enjoy your candle safely!

Order Info


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Once an order has been shipped it can no longer be cancelled or changed. Please try to make any changes as soon as possible.

Can I make a custom order?

We currently do not allow custom orders at the moment but hope to do so in the future. Please keep an eye out for when it happens.

Do you offer bulk order deals?

We do offer bulk orders deals. Please send an inquiry to with what you're looking for and we can provide you with a special rate.

Candle Issues & Troubleshooting

Why does my candle look like it has crystals, mold or frost?

Frosting is normal due to the natural nature of soy wax. It is only cosmetic and does not impact the performance of a candle. Frosting will continue to occur over time. 

Why does my candle have a bumpy or rough looking top after burning?  

Bumpy surfaces are super common with soy wax — it happens when the candle cools at an inconsistent rate. Sometimes your candle can dry with an uneven surface and sometimes it will dry smooth as ever. The good news? This is all-natural and does not affect the performance of your candle.  

How can I stop my candle from tunneling?

Please ensure that you burn your candle until wax is melted to the edge of the container during your first burn.  

My candle is tunneling now! How can I fix it?

If you’ve accidentally tunnelled your candle. You can simply create a foil wrap around the sides and top of the container with a hole to light the wick (think of it like making a chimney). This will create an oven inside the candle for the edges to melt down. Make sure on the first burn to always leave your candle lit until all the wax has melted to the edge, as this forms a memory ring for the next burn.  

Why does my candle extinguish itself?

You may have trimmed the wick too short and the wax pool is extinguishing the flame. Let the candle cool down until it becomes solid. Then dig out some excess wax around the wick until you have approximately ¼ inch before lighting.  

Why can't I smell my candle anymore after a while?

You may temporarily be nose blind or used to the scent after a period of time. Nose blindness is a temporary, naturally occurring adaptation of your body that leads to an inability to detect or distinguish common scents in your surroundings.

My candle has black smoke/soot!

Please keep your wick trimmed to approximately 1/4 inch and clean the glass container rim of any black soot. Although we use Soy Wax for our candles, sooting can still occur if candles are not taken care of properly. 

Why does My candle have wet spots?

They are not really wet spots but rather caused by shrinkage as the wax is cooling inside the container. It is more common with paraffin wax but can also occur with soy. The temperature can vastly change during shipment. However, the burnability of the candle is not affected.