Frequently Asked Questions
Candle & Wax Melt Care
Before you burn a candle:
1) Keep wick trimmed at ¼ inch before burning. This will help prevent flarings, flickering and uneven burnings.
When burning a candle:
When extinguishing a candle:
1) Use a snubber or dipper to extinguish a candle when possible.
Wax Melts
1) Place 1-2 cubes at a time in wax melter for desired scent strength.
Please enjoy your candle safely!
Order Info
HOW DO I TRACK MY ORDER?
A tracking number will be provided once a package has been accepted by the shipping carrier.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
An account is not required to place an order. You may continue to place an order as a guest. If you would like to keep track of your order history, tracking or be notified about specials then an account is recommended.
WHO SHOULD I CONTACT IF I HAVE ANY InQuiRIES?
Please send any inquiries to animoocandles@gmail.com
HOW CAN I CANCEL OR CHANGE MY ORDER?
Once an order has been shipped it can no longer be cancelled or changed. Please try to make any changes as soon as possible.
Can I make a custom order?
We currently do not allow custom orders at the moment but hope to do so in the future. Please keep an eye out for when it happens.
Do you offer bulk order deals?
We do offer bulk orders deals. Please send an inquiry to animoocandles@gmail.com with what you're looking for and we can provide you with a special rate.
Candle Issues & Troubleshooting
Why does my candle look like it has crystals, mold or frost?
Frosting is normal due to the natural nature of soy wax. It is only cosmetic and does not impact the performance of a candle. Frosting will continue to occur over time.
Why does my candle have a bumpy or rough looking top after burning?
Bumpy surfaces are super common with soy wax — it happens when the candle cools at an inconsistent rate. Sometimes your candle can dry with an uneven surface and sometimes it will dry smooth as ever. The good news? This is all-natural and does not affect the performance of your candle.
How can I stop my candle from tunneling?
Please ensure that you burn your candle until wax is melted to the edge of the container during your first burn.
My candle is tunneling now! How can I fix it?
If you’ve accidentally tunnelled your candle. You can simply create a foil wrap around the sides and top of the container with a hole to light the wick (think of it like making a chimney). This will create an oven inside the candle for the edges to melt down. Make sure on the first burn to always leave your candle lit until all the wax has melted to the edge, as this forms a memory ring for the next burn.
Why does my candle extinguish itself?
You may have trimmed the wick too short and the wax pool is extinguishing the flame. Let the candle cool down until it becomes solid. Then dig out some excess wax around the wick until you have approximately ¼ inch before lighting.
Why can't I smell my candle anymore after a while?
You may temporarily be nose blind or used to the scent after a period of time. Nose blindness is a temporary, naturally occurring adaptation of your body that leads to an inability to detect or distinguish common scents in your surroundings.
My candle has black smoke/soot!
Please keep your wick trimmed to approximately 1/4 inch and clean the glass container rim of any black soot. Although we use Soy Wax for our candles, sooting can still occur if candles are not taken care of properly.
Why does My candle have wet spots?
They are not really wet spots but rather caused by shrinkage as the wax is cooling inside the container. It is more common with paraffin wax but can also occur with soy. The temperature can vastly change during shipment. However, the burnability of the candle is not affected.